We attach great importance to efficient and quality service. Our performance pledges are:
|
Performance Target
(standard response time) |
Enquiries |
|
By Telephone / In Person |
Immediately |
In Writing |
Within 10 days |
Monitoring of Complaints |
|
Normal Cases# |
Within 3 months* |
Complicated+ / Review Cases◊ |
Within 6 months* |
* measured from the date of receipt of CAPO's final investigation report / response |
| #Normal cases: |
minor cases (such as impoliteness or neglect of duty) with not more than one round of query raised by IPCC to CAPO |
| +Complicated cases: |
all serious cases (such as assault or fabrication of evidence) or minor cases with two or more rounds of queries raised by IPCC to CAPO |
| ◊ Review cases: |
requests for reviewing the classification of a reportable complaint |
|
