2016/17

1. Cover
2. Contents, Vision, Mission and Values
3. Chairman's foreword
4. Members of the IPCC
5. Highlights of the year
6. Chapter 1 About the IPCC
7. Chapter 2 Monitoring the handling of complaints
8. Chapter 3 Complaint cases
9. Chapter 4 Engaging with stakeholders
10. Chapter 5 Communications and corporate image
11. Chapter 6 Organisational structure
12. Chapter 7 Financial statements
13. Performance pledges

Download IPCC Annual Report 2016/17 (Full version)