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| 1.3 |
To provide a higher level of service, the IPCC promulgated in 1998 a set of performance pledges in terms of the standard response time in handling public enquiries and monitoring complaints against the Police. The standard response time for monitoring of complaints is measured from the date of receipt of CAPO’s final investigation reports. The performance of the IPCC in meeting its pledges in 2004 is summarized below: |
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Performance Target |
No. of Enquiries/ Cases Processed Within Target |
% Within Performance Target |
|
|
|
|
| Standard response time for enquiries |
|
|
|
|
| By telephone or in person |
Immediately |
926
(873) |
100
(100) |
|
|
|
|
| In writing |
Within ten days |
296
(248) |
100
(100) |
|
|
|
|
| Standard response time for monitoring of complaints |
|
|
|
|
| Normal cases |
Less than
3 months |
2,214
(2,551) |
99.9
(99.8) |
|
|
|
|
| Complicated cases |
Within three to
six months |
1,080
(1,006) |
99.8
(99.3) |
|
|
|
|
| Appeal cases |
Within three to
six months |
135
(123) |
100
(99.2) |
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Figures in bracket denote the performance achieved for 2003. |
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| 1.4 |
With experience gained from the past years’ operation, the IPCC will strive to maintain its high level of performance in future. |
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