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| 3.22 |
As a verdict on a complaint, the classification is no doubt the single most important aspect monitored and reviewed by the IPCC. However, the importance of the classification should not deflect attention from the ultimate objectives of the complaint system, which are to: |
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give the complainant a fair, reasonable and clear reply on the outcome of his complaint; and |
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| (b) |
recommend remedial action (including legal or disciplinary action where appropriate) to prevent any police action which would cause justified grievance. |
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| 3.23 |
The IPCC monitors and reviews all complaints, including those classified as ‘Withdrawn’, ‘Not Pursuable’ and ‘Informally Resolved’. Even where the complainants themselves have withdrawn their cases, the IPCC has to ensure that reasonable effort has been made by CAPO to get at the truth, that no undue influence has been exerted on the complainants and that any lessons which can be learnt are learnt and remedial actions taken accordingly. CAPO is also required to submit regularly summaries of ‘Non-Reportable Complaints’ to the IPCC to ensure that every reportable case of complaint against the Police will be monitored by the IPCC. |
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