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| 4.1 |
In 2004, CAPO registered the receipt of 3,222 complaints, representing a decrease of 4.8% over the figure of 3,383 for 2003. The number of complaints (Note: a complaint may consist of more than one allegation) received and registered by CAPO in 2002, 2003 and 2004 and the avenues through which these complaints were received are shown in Appendices IV and V respectively. |
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