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Fair Just Open
Chapter 5 - Monitoring and Review of the Handling of Complaints
Introduction
Major Categories of Queries/ Suggestions Raised with CAPO
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Major Categories of Queries/ Suggestions Raised with CAPO
 
Nature of Queries/ Suggestions No. of Queries/ Suggestions in 2004 Accepted Satisfactorily Explained/ Followed up
(a) Thoroughness of investigation and clarification on ambiguous points in the CAPO reports/ CAPO files 386 220 166
  The IPCC is primarily concerned with the comprehensiveness and impartiality of the investigations carried out by CAPO. To ensure that a complaint has been thoroughly examined, the IPCC may suggest further interviews with the complainant(s), complainee(s) and/or witness(es); scene visits or the seeking of further medical or legal advice, etc. The IPCC may also propose addition, deletion or amendment to allegations made against police officers, the complainant list, the complainee list and the content of the reports.      
 
(b) Appropriateness of classifications 130 89 41
  In examining the evidence available, the IPCC may discuss with CAPO on the re-classifications of results (from a higher to a lower classification or vice versa). Proposals to add ‘Substantiated Other Than Reported’ counts may also be made.      
 
(c) Compliance with police procedures and practices 12 3 9
  Queries are raised by the IPCC with CAPO from time to time to ascertain if the police officers involved in a complaint case have complied with the relevant police procedures and practices in exercising their constabulary powers, although the complainant may not have raised a specific complaint.      
 
(d) Improvement to police procedures 7 3 4
  Suggestions on improvement to police procedures which are complaint-inducing are made where appropriate by the IPCC to the Force. For details, please refer to Chapter 4, para. 4.15.      
 
(e) Other queries 125 97 28
 
  Total 660 412 248
 
5.2 The Commissioner of Police has full discretion in the imposition of disciplinary action on police officers. The IPCC may, however, comment on the proposed disciplinary action such as whether it is commensurate with the gravity of the offence. In a number of ‘Unsubstantiated’ cases, the IPCC took the initiative to recommend that the officers concerned be advised to make improvements, such as the exercise of more common sense and tact in dealing with members of the public, compliance with the provisions of the relevant Police General Orders and/or Police Headquarters Orders, making adequate notebook entries, etc.
 
5.3 The Council commented on the proposed disciplinary action/advice for the police officers concerned on 16 occasions in 2004. Of these, 14 were accepted and 2 were satisfactorily explained and followed up by CAPO.
 
5.4 The number and nature of queries/suggestions raised by IPCC in 2002, 2003 and 2004 are listed in Appendix XIII.
 
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