4.1	In 2005, CAPO registered the receipt of 2,719 complaints, representing a decrease of 15.4% over the figure of 3,215 for 2004. The number of complaints (Note: a complaint may consist of more than one allegation) received and registered by CAPO in 2003, 2004 and 2005 and the avenues through which these complaints were received are shown in Appendices IV and V respectively.
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