4.5

A complaint is classified as 'Unsubstantiated':

 
 

where there is insufficient evidence to support the allegation made by the complainant.

 
4.6
In a typical 'Unsubstantiated' complaint, the complainant's allegation is denied by the complainee and there is neither independent witness nor other evidence to support either side's story.
 
  Example
 
 

Whilst the complainant (COM) was driving a public light bus (PLB) with passengers on board in the late evening of the material day, his vehicle was intercepted by Police Constable A (PC A) who was performing anti-PLB robbery snap check duty.  In the course of checking, PC A observed that the upper part of COM's seat belt was fastened by a clip which hindered the proper movement of the belt, resulting in it being loosened.  After conducting a measurement, he found that the distance between COM's chest and the belt was about two fists apart.  PC A thus pointed out to COM that he had committed the offence of 'Driving light bus without being securely fastened with seat belt' and ticketed him for the offence.  COM said that he had fastened his seat belt while he was driving and only loosened the seat belt to get his driving licence from his wallet for PC A's checking.

COM drove away after the incident and lodged a complaint of 'Rudeness' against PC A subsequently, alleging that the latter put the fixed penalty ticket and the driving licence on his hand with force and told him to drive away rudely after ticketing him.  COM claimed that the other officer who also boarded his PLB in the course of the snap check could be his witness.  COM did not dispute the ticket and had settled it before lodging his complaint.

PC A flatly denied COM's allegation and claimed that he had never treated COM rudely as alleged.  He stated that throughout the incident, he was the only officer on board COM's vehicle.  Sergeant B (SGT B), who came forward to mediate the case at a later stage, confirmed that the other two officers at the scene were at the material time engaged in their own duties and did not participate in the checking of COM's vehicle with PC A, and he did not witness how PC A returned the driving licence together with the ticket to COM.  CAPO subsequently tried to locate the passengers on board COM's vehicle at the material time by visiting the PLB stand but to no avail.

This was a one-against-one case.  COM's allegation was denied by PC A and there was no independent witness or other corroborative evidence to support either side's version.  Under the circumstances, the allegation of 'Rudeness' was classified as 'Unsubstantiated'.
 
Page Top
Copyright | Important notices | Privacy policy Last revision date: