Table of Contents
Vision, Mission and Values of the IPCC
Biographies of IPCC Members
List of IPCC Lay Observers
Chapter 1 Major Activities of the Year
Chapter 2 The Personal Data Leakage Incident
Chapter 3 General Information
Chapter 4 Complaint Classifications
Chapter 5 General Review of Statistics on Complaint Cases Endorsed by the IPCC
Chapter 6 Monitoring and Review of the Handling of Complaints
Chapter 7 Cases of Interest
Chapter 8 Acknowledgements
Appendices