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Handling procedures by CAPO

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Handling procedures by CAPO Complaints by letter,email,telephone or in person cia CAPO,any police station or other agency All news complaints reported to IPCC.Priority may be requested. To CAPO for initial classification and to decide on Branch to investigate Acknowledgement to complainants Investigation by CAPO Investigation by Divisional or Specialzed Police Formations Investigations monitored by CAPO Investigation results concluded by CAPO When criminal offences alleged,to Government Prosecutor for advice if deemed necessary Criminal proceedings instituted where appropriate Where necessary to Police Legal Adviser for advice on Disciplinary matters Disciplinary action proposed where appropriate Final investigation results vetted by Senior Superintendent(CAPO) or Chief Superintendent(Complaints & Internal Investigations Branch) Submission to IPCC for endorsement


Watch video on complaints handling procedures by CAPO (available in Chinese only)


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Last revision date: 14 June 2024