2018/19

1. Cover
2. Contents, Vision, Mission and Values
3. Chairman’s Foreword
4. Members of the IPCC
5. Highlights of the Year
6. Chapter 1 About the IPCC
7. Chapter 2 Monitoring the Handling of Complaints
8. Chapter 3 Complaint Cases and Recommended Improvements
9. Chapter 4 Engaging with Stakeholders
10. Chapter 5 Communications and Corporate Image
11. Chapter 6 Organisational Structure
12. Chapter 7 Financial Statements
13. Performance Pledges

Download IPCC Annual Report 2018/19 (Full version)