2019/20

1. Cover
2. Contents, Vision, Mission and Values
3. Chairman’s Foreword
4. Members of the IPCC
5. Chapter 1 About the IPCC
6. Chapter 2 Monitoring the Handling of Complaints
7. Chapter 3 Complaint Cases and Recommended Improvements
8. Chapter 4 Highlights of the Year
9. Chapter 5 Communications
10. Chapter 6 Organisational Structure
11. Chapter 7 Financial Statements
12. Performance Pledges

Download IPCC Annual Report 2019/20 (Full version)