2020/21

1. Cover
2. Vision, Mission and Values, Contents
3. Chairman’s Foreword
4. Members of the IPCC
5. Chapter 1 About the IPCC
6. Chapter 2 Monitoring the Handling of Complaints
7. Chapter 3 Service Quality Improvement Initiatives
8. Chapter 4 Communications
9. Chapter 5 Organisational Structure
10. Chapter 6 Financial Statements
11. Performance Pledges

Download IPCC Annual Report 2020/21 (Full version)